Refund & Cancellation Policy

This page explains exactly what you are charged, when, and what happens when you cancel. If anything here conflicts with what you were shown at checkout, the terms shown at checkout apply and we will honour whichever is more favourable to you.

When you are charged

There is no free trial. Your first payment is taken on the day you subscribe, at the monthly price shown at checkout — $19 for Track, $29 for Build, or $49 for Fund; $49, $99 or $199 for the Builder line. It then renews once a month, on the same date, until you cancel. Prices are in US dollars and exclude any tax that applies where you are.

If you started a plan while a trial was still offered, that trial is honoured for its full term — the change applies to new subscriptions only.

How to cancel

Sign in and go to Dashboard → Manage billing. That opens your billing portal, where cancelling takes one step — there is no phone call, no retention queue, and no form to submit. Cancelling is deliberately no harder than signing up was. The cancellation is recorded straight away and stops all future charges.

If you cannot reach the portal for any reason, email support@developbusinesscredit.com and we will cancel it for you. A cancellation request by email is effective from the date you send it, not the date we get to it.

What cancelling does and does not do

Cancelling stops all future charges. You keep access for the remainder of the billing period you have already paid for, and your account and data stay available until that period ends.

Refunds

We do not automatically refund part-used months, because you keep access for the rest of the period you paid for. We will refund in full where:

• you were charged after cancelling;
• you were charged more than once for the same period; or
• the service was unavailable for a significant part of the period you paid for.

Ask by emailing support@developbusinesscredit.com from the address on the account. We aim to respond within two business days, and approved refunds go back to the original payment method, typically within five to ten business days depending on your bank.

Chargebacks

If you believe a charge is wrong, please contact us before raising it with your bank. It is almost always faster, and we would rather fix it directly.

Price changes

If we change the price of your plan, we will tell you by email before it takes effect and you will have the chance to cancel first. A price change never applies to a period you have already paid for.